RateStack
Refund Policy
Due to the nature of gold and silver products and continuous market price fluctuations, all successfully completed purchases are final and non-refundable, except where a refund is required under applicable law or where RateStack confirms a duplicate payment, failed transaction, non-fulfilment, or verified service error.
Final purchases
- No refund is provided for change of mind.
- No refund is provided because the gold or silver price changes after order confirmation.
- Any legally required remedy remains unaffected.
Payment exceptions
Failed or duplicate payments will be investigated using the gateway and transaction records. Any confirmed amount due will be handled through the original payment channel where practicable.
Damaged or incorrect delivery
Do not accept a visibly tampered package where refusal is available. Report a damaged, tampered, missing, or incorrect delivery within 48 hours of receipt, with the order number, package photographs, unboxing evidence where available, and a clear description.
Contact
Email info@ratestack.in. Reporting an issue does not itself confirm eligibility; the evidence and applicable law will be reviewed.